Read the docs first
The quickstart, the privacy model and the troubleshooting page answer most of what arrives in the inbox — usually faster than we can.
Open the documentationSupport
Service status first, because that is usually the question. Then how to reach us, and where to send a candidate who needs help before an interview.
Service status
Checking service status…
How to reach us
Contact support
Use the contact form and choose the support topic. Include the session id and the time it happened — that single line is what turns a support thread into a fix.
Contact supportReport a security issue
Send a short note through the contact form with the support topic, and we will arrange a private channel for the details. Please tell us before you tell the internet.
Report it privatelyIf you are a candidate
You were asked to install Proctor for an interview and something is not working, or you want to know what it collects. Both are fair questions and both are answered below. Your interview itself is arranged by the organization interviewing you — we cannot reschedule it for you.
Common questions
- How quickly do you answer?
- A person reads every message. We do not publish a guaranteed response time yet, so if an interview is happening now, say so in the first line and it will be looked at first.
- I am a candidate and the app will not start.
- Start with the troubleshooting page — the usual cause is a screen-recording permission that needs the app restarted. If that does not do it, contact the organization interviewing you: they can reach us with the session details.
- The API is down. Is my session lost?
- No. The agent buffers locally and resumes uploading when the connection returns, so evidence arrives late rather than not at all.
- Can I find out what was collected about me?
- Yes. Ask the organization that interviewed you — the record is theirs to hold — and they can produce exactly what was captured under the scopes you agreed to.
- How do I report a vulnerability?
- Send a short note through the contact form with the support topic. We will confirm receipt, set up a private channel for the details, keep you updated, and credit you if you would like to be credited.